STANDARD SERVICE COVERAGES
Back Office Simplicity provides comprehensive back office
service coverage and support.
Tactical Services:
On-site and off-site technical support including;
Telephone interviews,
Telephone Q &A,
Remote computer access,
Remote network access, and
Performance monitoring. applications
Software patches, updates and installations;
Hardware maintenance and upgrades;
Provisioning includes hardware, software, network, telephony and e-mail
& web site hosting;
Hardware and software deployment;
QuickBooks software installation and support;
Communications – Telephony deployment;
Data recovery;
Operating system administration;
Network management; and
Web site support and maintenance.
Emergency Services include immediate service support to address
business continuation issues. The request by Client for these services
generally constitutes a business emergency.
